Support
evntshare@gmail.comAnswers to common questions, and how to reach us directly if you need help with anything not covered here.
Contents
1. Getting Started
EvntShare lets you log every gig and festival you attend, rate the venue and each artist individually, and invite friends who were there with you to add their own perspective as "Jammers". After creating an account, complete the short onboarding flow to set your genre and event type preferences — this personalises your Discovery feed from day one.
2. Requesting Access
EvntShare is currently in a limited early access period while we roll the app out gradually. If you've tried to sign up and been told your email isn't yet approved, this is expected and not an error. To request access, email us at evntshare@gmail.com with the email address you'd like to register with, and we'll add you to the approved list.
3. Account & Login Issues
Forgotten password — tap "Forgot Password" on the sign-in screen. You'll receive a reset link by email that's valid for 1 hour. Not receiving emails — check your spam/junk folder, and make sure the email matches exactly what you registered with. If it still doesn't arrive, contact us at evntshare@gmail.com. Account suspended or restricted — if you believe this happened in error, email us with your username and we'll review it.
4. Events, Ratings & Jammers
Rating an event — once an event's date has passed, you can rate the venue, the overall night, and each artist on the lineup individually from the event's details screen. Inviting a Jammer — from an event you created, use the invite option to bring in a friend who attended with you. They can add their own independent rating and review at any time, whether or not you've reviewed yet. Editing an event — only the event's creator can edit its details (title, date, venue, lineup). Jammers can edit their own rating and review at any time.
5. Reporting a Problem
Found a bug, or something not working as expected? Email evntshare@gmail.com with: • A short description of what happened • The screen you were on • Your device type (e.g. iPhone 15, Pixel 8) and app version, found in Settings → About Reporting inappropriate content or another user — use the report option available on the relevant event, comment, or profile, or email us directly and we'll investigate promptly.
6. Deleting Your Account
You can delete your account directly in the app from Settings → Account → Delete Account. If you're unable to access the app, visit evntshare.com/delete-account to request deletion instead. See our Privacy Policy for full details on what's removed and what's retained.
7. Privacy & Data
For details on what data we collect, how it's used, and your rights under UK GDPR, see our full Privacy Policy.
8. Contact Us
Can't find what you're looking for? We usually reply within a day or two.
Email evntshare@gmail.com